Struggles with Conflict – Part 2

On April 17, 2014, I wrote a post called Struggles with Conflict. That turned out to be the second most popular post I’ve written.   After reflecting some more about the topic, I decided to share some techniques you might find helpful when you are faced with conflict.

When someone is very angry with you, if you start defending or explaining, you may make the situation worse by giving the person more ammunition to use against you. While the problem may need to be discussed in depth, a positive outcome is not likely when one or both parties are escalated. In those cases, consider using one of the techniques I list below.  That may be all that is needed.  If not, then you can always set a later time for a serious discussion. Continue reading “Struggles with Conflict – Part 2”